Items are posted all week, apart from Saturday and Sunday.
We offer a Same Day Dispatch for items purchased before 2pm (excluding Bank Holidays, and may not include custom items).
You will receive an email advising you of the dispatch of your purchase.
Postage charges are made up of the costs of delivery, packaging and time.
Please remember that the actual delivery time to you, is by Royal Mail or the Courier, and we have no control over this. Please do not purchase if you require an item urgently, please contact us to see about delivery times.
We normally use Royal Mail, Standard Airmail, but may use Couriers for some items.Estimated Delivery Times
Please contact us if you have not received your item in the time frame above, and we will work towards a resolution for your undelivered item.
Royal Mail does not count an item as missing, within the UK, until the 15th Working day after the due date.
This is out of the control of Platinum Place, but we offer the following:
Order undelivered after 10 working days, from our dispatch date: You can claim a replacement or refund.
This offer is not available when there are Royal Mail Postage Strikes a running, and will be kept to the Royal Mail Terms and Conditions.