Terms & Conditions


Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us.

By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below.

References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to Platinum Place.




Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.

No order you place shall be deemed to be accepted by us until we have received payment from you.

You must ensure that the terms of your order, including the address for delivery, are complete and accurate.

All quotations and advertisements for products or packages given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.

Once an order for a package has been placed by you and accepted by us you have no right to cancel the order, except at our discretion in exceptional circumstances.


Unless otherwise agreed between you and us, the price for the products or packages shall be the price advertised on the website as published on the date of the order.

The price for the products shall be inclusive of all fees and charges in relation to packaging, carriage and insurance to the delivery address.

Payment for the price of the products or packages shall be due in pounds sterling at the time of the order.

Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.


Delivery of the products shall take place at the delivery address contained in your order.

Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.

Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of reputation or goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).


All warranties, conditions and other terms implied by state or common law are, to the fullest extent permitted by law, excluded from this Agreement.

All products carry the warranty stated on the product description.

We shall only extend the benefit of the manufacturer’s warranty to you, and do not separately warranty the products ourselves.

In the event of the product requiring replacement or repair under the warranty, you must contact the product manufacturer directly.


In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery, by you in writing (Email accepted)

In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.

If any products are faulty or defective, they must be returned to us within 7 (seven) days of delivery. We shall replace the products free of charge and redeliver them to you, at our own cost. In the event of replacement of any products, the products returned to us shall become our property.

If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property. We shall refund the price paid, by you to us for the products, to you.We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.

Custom & Stock Printed Stickers


Please send the details that you require on your sticker as soon as possible, or this may delay the dispatch of your item. We will attempt to contact you twice to find out the details you require. No refunds can be entertained if you are on a timescale, and details are not given, as it is up to you to provide us with the details. You can send the details via your PayPal payment, through eBay messages. Our stickers are printed digitally, using foil print. The print is printed onto the non sticky side of a high grade 3 year Vinyl. All stickers are checked before dispatch, for imperfections in print quality. Some small dots of misprint may be detected, but there will be no more than 3 on a sticker, and will be no more than 2mm square.

Please read the attachment instructions, that are supplied with the stickers, to apply them correctly. You must only use clean hands to apply the stickers, and in no circumstances must any other tool be used. The print is durable to normal weather conditions, but parts may wipe off if chemical cleaners are wiped over them. If the stickers are left as applied, you will have no trouble with them.

By purchasing our stickers, you are accepting these terms and conditions.


a) Designs must be sent via email to info@platinum-place.co.uk and be in BMP or JPEG format, unless otherwise agreed.
b) Stickers are not produced until full payment is received.
c) Stickers are dispatched within 4-5 working days, from receipt of payment.
d) Set Up fees are non-refundable, and are charged only once per design, if required.
e) We accept no returns for Stickers.
f) Please read the supplied instructions for the application of your sticker.
g) The print is UV Resistant, under normal weather conditions, but prolonged exposure to extreme sunlight may affect the print quality.
h) We use CorelDraw to print the Stickers, and use RGB Colour Palletes. Please be aware that the colour from your Computer Screen may not be reproduced exactly by the printing.
i) Please apply your Sticker to a dry clean surface to create a waterproof/moisture proof seal.

Free Gifts

Free gifts carry no warranty, and no returns on them. They are sent with applicable items, free of charge and have no value in the sale. If a sale is cancelled and the main item purchased is returned, then the free gift must also bee returned before a refund is issued. Free Gift is as stated and is non-transferable. No cash or other alternative is available. Platinum Place reserve the right to substitute a gift of equal or greater value.


These provisions are without prejudice to the other provisions contained in these terms and conditions.

All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.

Nothing in this agreement shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to attempt to exclude our liability or for fraud or fraudulent misrepresentation.


All information that you provide about yourself to us shall be used in accordance with our Privacy Policy.

You acknowledge that you have read and agree to be bound by the terms of our Privacy Policy.

We reserve the right to unilaterally vary these terms and conditions from time to time. You should regularly check and read the terms and conditions for any updates and/or amendments. If you do not agree to any of the updates or amendments at any time you should cease to use the services.

We and you do not intend that any provision in the terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not party to these terms and conditions.

These terms and conditions (as amended from time to time), together with the terms and conditions of use of the website (as amended from time to time) and the privacy policy (as amended from time to time), constitute the entire agreement between you and us. You should regularly check the terms and conditions of use of the website and the privacy policy for any updates and/or amendments.

We shall endeavor to resolve any disagreements between us and you quickly and efficiently. The agreement between you and us shall be governed by the laws of England and Wales and you and we shall both submit to the exclusive jurisdiction of the courts of England and Wales.