Privacy Policy

Introduction

We take the security and privacy of customer information seriously, and we are committed to safeguarding your privacy online. Platinum Place is built on the bedrock of building long term relationships with customers.

If you leave, we have failed. So we make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, Platinum Place, and how we work together. This guide describes how we collect, use and safeguard the information you provide us with when you use our online services.

Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to one of our sites is 10 minutes.

Platinum Place's primary reason for collecting personal data is to provide you with a more enjoyable service. We also collect data so that we can understand and identify our customers needs and habits, with the aim of making each online experience a better one. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services.

Please take a moment to read our Privacy Policy, so you know what choices you have about the information we may ask you for. This policy may change from time to time, so please check back periodically.

 

We do not store Credit Card details, nor do we share Customer details with any 3rd Parties

 

What Information Do We Hold and Where Do We Get It From?
Information about your visits to our services:

Platinum Place may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the accessibility of our service, and what your needs might be. It also helps us to develop and improve our service generally, in direct response to customer requirements.

Purchase history:

Platinum Place may collect information about your online purchases, in order to suggest other products and services which may be of interest.

Personal details:

When you purchase from Platinum Place, we collect personal details from you, including information such as your name and address. This helps us to build a customer profile, from which we can provide a personalised service, unique to you. The greater the information we have from you, the more personalised service we can provide.

We may also ask you for personal details at other times, for example, if we run a market research questionnaire, competition, sweepstake or promotion. However, the majority of this data collection, is not compulsory.

Your personal information may be obtained in any of the following ways:

Online registration
Online forms from time to time
By telephone recording (Interactive Voice Response, IVR)
By email or telephone
Automatically by your internet browser
On Customer agreements
By post

What happens if I use a link from this site to another site?

Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

What Does Platinum Place Do With Your Personal Information?
Your Personal Information:

Platinum Place will combine the different types of data held to create a membership profile for each customer. This helps us to provide you with a personalised service, most accurately suited to your needs. This is a continuing process as you continue to use our services, and is in direct response to the amount of information we are supplied with by you. The more information we have, the better service we can provide.

From time to time, Platinum Place may also send you information, including discounts and special offers on Platinum Place products and services. You can opt out receiving information on Platinum Place products and services by contacting us. With your consent, we may send you this information by email, text, picture messaging or automated telephone messaging.

With your consent, we may occasionally send you information about the products and services of other organisations which we think may be of interest.

Platinum Place Will Never Pass Any Details Onto Third Parties

What choices do you have?

You have the right to object to your personal details being used to send you direct marketing by post and to make telephone calls to you for these purposes. You have the choice to consent to direct marketing being sent to you by email, text, picture messaging or automated telephone messaging.

You can make these choices by contacting us at any time.

When does the privacy policy not apply?

This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should have their own privacy policies.

If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or public profile page or any other publicly accessible page, then under these circumstances data will not be covered by this privacy policy.

Platinum Place advises its customers to be cautious of providing their personal information, such as contact information like email address, postal address, telephone or name to organisations on the open web. Customers are advised always to read a web site's privacy policy before submitting personal information.

Contacting Us

If you have any questions or concerns about our use of your personal information you should email us at info@platinum-place.co.uk. Please use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link.